Returns & Exchange

Last updated: 31-01-2024

At Bliss Mattress, we understand that your satisfaction is paramount, and we are committed to ensuring that you have a blissful shopping experience with us. Our Returns and Exchange Policy is designed to provide you with peace of mind and flexibility when it comes to your purchases.

1. Faulty or Damaged Products:

If you receive a product that is faulty or damaged, please contact us within 14 days of receiving the item at info@blissmattress.co.nz. Our team will assist you in arranging a return and determining if the item is eligible for a refund or replacement.

2. Return Procedure:

• Contact our customer service team at info@blissmattress.co.nz with your order number, product details, and the reason for return.
• If your return is approved, you will receive detailed instructions on how to send the item back to us.
• Upon receiving the returned product, it will undergo inspection. If approved, the refund or exchange process will commence.

3. Return Shipping:

The customer will be responsible for covering the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

4. Refund Process:

Once your return is received and inspected, we will promptly notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

5. Exclusions:

Certain items may be non-returnable due to their nature. Any exclusions will be clearly stated on the product's listing on our website.

6. Contact Us:

If you have any questions or concerns regarding our Returns and Exchange Policy, please feel free to reach out to our customer service team at info@blissmattress.co.nz.

Thank you for choosing Bliss Mattress. We value your trust and look forward to providing you with a restful and blissful sleep experience.